Privacy Policy
At Home Gas, we are committed to protecting your privacy and handling your personal data in a transparent and secure way.
This policy explains how we collect, use and store your information when you interact with us.
What Information We Collect
We may collect and process the following information:
- Your name
- Contact details such as phone number and email address
- Address details for service delivery
- Information relating to your enquiry or service request
This information is typically provided by you when you contact us, request a quote, book a service or engage with us directly.
How We Use Your Information
We use your personal data to:
- Provide quotes and respond to enquiries
- Deliver our services, including gas, heating, plumbing and property work
- Arrange appointments and communicate with you
- Register warranties or product guarantees where applicable
- Maintain records of work carried out
- Improve our services and customer experience
We only use your data for legitimate business purposes and to fulfil our obligations to you.
Cookies
Our website may use cookies for performance purposes only. These cookies help us understand how our website is used so we can improve functionality and user experience.
We do not use cookies to collect sensitive personal data or for intrusive tracking.
Sharing Your Information
We do not sell or trade your personal data.
We may share your information with trusted partners and contractors where necessary to deliver services, complete installations or register warranties. All third parties are expected to handle your data securely and in line with data protection requirements.
Data Storage and Security
We take appropriate measures to protect your personal data from unauthorised access, loss or misuse. Your information is only kept for as long as necessary to fulfil the purpose it was collected for, including legal and regulatory requirements.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate information
- Request deletion of your data where appropriate
- Object to or restrict how your data is used
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this policy or how your data is handled, please contact:
Email: info@home-gas.co.uk